2023 to present
Digital Director, Alka Group
Hong Kong
Lead client work across technology needs, data flows, integrations, AI governance, and the changes needed to improve operating control.
Digital transformation and operations leader
I lead the systems, teams, and change that make digital work run.
For more than 15 years, I have led digital transformation, technology governance, customer systems, data, and operating change across APAC. Alongside leadership work, I build focused products that test practical workflow problems.
Leadership scope
Regional leadership across digital, technology, and operations.
My work has included technology strategy, governance, platforms, customer journeys, data and reporting, team leadership, and the operational detail needed to make change stick.
15+ years
Senior digital, technology, and transformation work across APAC.
14 markets
Regional leadership across APAC markets, teams, and operating contexts.
Teams up to 33
Direct and indirect teams across digital, IT transformation, and operations.
Major change
Multi-million-dollar budgets, technology governance, data, and service delivery.
Leadership experience
Senior roles where strategy had to become daily practice.
These roles cover regional strategy, transformation delivery, team leadership, governance, and the systems that support customers and staff.
2021 to 2023
Head of Content, First Page Digital
Hong Kong
Led a team of 14 and a US$3m budget, combining digital innovation, data-led reporting, AI governance, quality control, and capability building.
2019 to 2021
Head of Digital, Intellinovus
Hong Kong
Built technology roadmaps, reviewed vendors and security risks, introduced workflow systems, and used customer analytics to improve delivery.
2012 to 2019
Regional digital leadership
British Council and Melco, Hong Kong
Led regional digital transformation, customer-facing technology, content, continuity planning, team development, and operating change across complex organisations.
How I lead
Make the system visible, then make the work easier to run.
I clarify the priority, the workflow, the decision rights, and the measures that matter. From there, I help teams introduce practical change, build capability, and keep governance close to the work.
What I am building
Focused products alongside leadership work.
My founder work stays grounded in the same questions: where is the workflow unclear, what information is missing, and what is the simplest useful tool for the people doing the work?
Founder project
2nd Bell
An umbrella for small tools about momentum, focus, time, reminders, and follow through.
Visit 2nd Bell →Focused tools
Qithym and Loamnote
Qithym helps people return to work after losing momentum. Loamnote helps people create a calmer space to focus.
Product validation
ActaOS
I built an MVP for legal operating work that brings client intake, matter workflows, approvals, documents, budgets, billing readiness, and reporting into one system. It is now being validated through a focused service workflow.
Learn more about ActaOS →Notes on the work
Practical notes from digital, technology, and operating work.
Writing on transformation delivery, customer journeys, CRM, AI governance, reporting, and the systems behind dependable work.
Leadership5 min
What 15 Years of Digital and Operations Work Has Taught Me
The lessons behind digital experiences, CRM, reporting, customer journeys, and operations in APAC.
Read note →Transformation delivery5 min
Why Digital Projects Fail After Launch
Why ownership, content, customer journeys, CRM, and reporting determine whether change lasts.
Read note →AI governance6 min
When to Use AI in a CRM Workflow
Where AI can support a clear workflow, and why process design and accountable ownership come first.
Read note →Contact
For director-level transformation, technology, operating, or advisory conversations.
If you are working through a regional digital, customer, technology, or operational challenge, I am happy to compare notes.
Leadership rolesDiscuss a director-level brief.Advisory workTalk through a live problem.Product conversationsDiscuss a focused product or venture.
Get in touch →