A concise tip to ensure you’re using the right comms channel for your messages!
Oh, let’s talk about the mixed bag of workplace chats!
You know, I’ve recently been knee-deep in some research, and let me tell you about what I’m calling the “conflict cocktail.”
It’s this tricky blend of folks from all over, each pinned to their time zone, trying to sync up.
Add in some managers who might not be all that equipped to steer this ship, and you’ve got quite the scenario.
Now, don’t worry, it’s not all doom and gloom.
With just a bit of guidance, we can sort this out pretty easily.
Let’s lean on some timeless wisdom from Marshall McLuhan, the wizard of communication theory.
He’s the one who famously said, “The medium is the message.” This means the how of your message can sometimes speak louder than the what.
Think about it—if a boss slides into your DMs on Slack to say your hours are changing, it might feel a bit impersonal, like they don’t care.
On the flip side…
A personal note to say ‘great job’? That feels like they really value you and your effort.
Choosing the best way to communicate
Whenever I’m helping managers figure out how to handle delicate chats, I always advise them to stop and consider three things first:
- Put yourself in the other person’s shoes. What might they be feeling or fretting about?
- What’s the ideal outcome of this chat for you?
- What questions are they likely to have that you should be ready to tackle?
Based on this, pick the best way to deliver your message.
The more personal the topic, the more personal your approach should be. A simple heads-up about a meeting time can just be a Slack message.
But if you’re about to shake up the team’s whole strategy, that deserves a face-to-face, where you can make eye contact and really connect.
This is a super useful exercise for your teams.
Get them to think through these points, choose their communication method carefully, and plan out their key messages.
It’s a great way to build confidence, especially for those who might shy away from tough talks because they’re nervous.
Final Thoughts
Simply put, it’s all about knowing how to pick the right way to talk things through.
When the topic is significant or complex, a quick text won’t cut it—it can lead to misunderstandings and feelings of being undervalued.
Help your managers and your team get the hang of choosing the right communication channels, particularly for sensitive stuff.
It’ll make a world of difference.
Improve your team’s communication today.
Give me a call to discuss your team’s communication issues.
I can also help with storytelling and body language too, so you can the right message for the right channel.
Begin your journey to better communication now, and see your team’s collaboration and efficiency take off.
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